Job Details

911 Call Taker/Dispatcher - Lateral

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911 Call Taker/Dispatcher - Lateral

Salary

See Position Description

Location

Eugene, OR

Job Type

Full-Time Regular

Job Number

03819

Department

Police Department

Division

Police Technical Services

Opening Date

02/13/2024

Closing Date

Continuous

+ Description

+ Benefits

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General Statement of Duties

Please read this entire posting carefully to ensure you qualify for this lateral recruitment for the position of 9-1-1 Call Taker/Dispatcher (Communications Specialist 2) with the City of Eugene. If you do not qualify, you can apply via our regular 9-1-1 Call Taker/Dispatcher posting if one is open, or sign up to be notified when we post one using this on-line form ( .

This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non- emergency situations; requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; and keeping accurate records of communications received and transmitted.

Department/Division: Eugene Police Department/911 Communications Division

Central Lane Communications was established as a regional consolidated communications center in April 1985. Organizationally, Central Lane Communications is part of the Eugene Police Department's 911 Communications Division. Lane Communications is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax.

The Center, on average, makes and receives between 800 and 1,000 telephone calls a day. Of those calls, about 250 result in calls for service for the Eugene Police Department and about 150 calls result in Fire/EMS dispatches in Lane County. In a typical day, about 75 calls for service are also self-initiated by the Eugene Police Department. Self-initiated activity includes traffic stops, patrol checks, person stops, etc.

To view additional information about Central Lane Communications link to their web-page ( on the City of Eugene site.

Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page. (

Salary: Communications Specialist 2 ( - $59,446.40 - $75,920.00 annually

If hired at Communications Specialist 1 ( (entry level) - $53,892.80 - $59,446.40 annually

Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (entry level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2.

Salary Range: Lateral 911 Call Taker Dispatcher/Communications Specialist 2 will start at a higher pay step than entry-level applicants. Below is a wage scale matrix used by the Eugene Police Department as a guide- it does not guarantee a specific rate of pay.

Salary StepStep 1Step 2Step 3Step 4Step 5Step 6

Communications Specialist II Hourly Rate

$30.03$31.46

$33.11

$34.72

$36.49

$38.35

Lateral Experience (minimum of 3 years experience)

--

--

--3-3.99

years4-4.99

years5+

years

Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see Supplemental Information at the end of the posting for more information.

Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page ( as well as this benefits package page ( .

THIS POSITION IS OPEN UNTIL FILLED

Applications will be reviewed weekly

ONLINE APPLICATIONS ONLY

Eligibility List: This posting may also be used to establish an eligibility list of applicants for future vacancies.

Qualified applicants are encouraged to apply and participate in each step in the recruitment process. If there are no open vacancies, successful candidates would be placed on an eligibility list. When future vacancies occur, candidates could be drawn from the list and employment would be offered at that time.

Examples of Duties Performed - Duties may include but are not limited to the following

Please view the complete job description by clicking the links below:

Communications Specialist 1 (

Communications Specialist 2

Qualifications

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role .

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications for this Lateral Recruitment:

Education:

High school diploma or GED,

Experience: At least three (3) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies. The experience must be current, full-time, and continuous with no more than a 30 day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.

No Felony convictions at any time.

No Class A Misdemeanor convictions within the last 24 months.

The possession of, or the ability to obtain within three months of the hire date, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications. The possession of, or the ability to obtain within one year 18 months of hire date, State of Oregon

Department of Public Standards and Training Basic Telecommunicator Certification. (The City of Eugene provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.)

Background

MUST PASS A POLICE BACKGROUND INVESTIGATION

Please view this list of documents ( that will be requested as part of the background investigation.

Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. The current shifts are:

Early Day Shift 0700-1700

Late Day Shift 1145-2145

Early Night Shift 1645-0245

Late Night Shift 2130-0730

Shifts are rotated every six months (more often while in training).

Supplemental Information

The Selection Process will consist of:

Criticall Test

Interview

Background Investigation

Psychological Evaluation

Medical Examination and Drug Screen

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Applicants selected to continue in the process will be notified within two-three weeks after the posting deadline.

DRUG SCREEN, HEARING TEST and VISUAL ACUITY TEST- as required by the Department of Public Safety Standards and Training (DPSST).To view the standards set by DPSST for certification, please visit DPSST's website and view Oregon Administrative Rule 259-### ####.

Bilingual Pay Benefit: Per the EPEA Contract, the City shall pay an employee at 5% of base wages for a required intermediate or advanced level competency. To qualify for bilingual pay, the employee must have demonstrated fluency in the required language and successfully pass a fluency examination administered by the City's Employee Resource Center division.

Diversity, Equity, and Inclusion: The City of Eugene is committed to a respectful work environment. We value the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally responsive services to all members of our community. As part of our commitment to diversity, equity, and inclusion we desire to welcome, respect, and create a sense of belonging for a wide range of identities and experiences in our workforce. Women, people with disabilities, and persons of color are strongly encouraged to apply.

The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) ###-####.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

If a job posting indicates this position is temporary (not limited duration) then the employee serves at will. Temporary employees do not receive benefits through the City of Eugene unless required by City, State or Federal code/statute.

Representation

Employees in this classification are represented by the Eugene Police Employees' Association (EPEA), and their salaries may be subject to a monthly payroll deduction after 31 days of employment.

Salary and Benefits

The normal starting salary is the first step shown on the posting. Other placement in the salary range may be considered depending on qualifications and experience. Periodic advancement through the salary range is dependent upon merit. The City provides a full range of benefits, including holidays, vacation, sick leave, retirement benefit, and life insurance. Health, dental, and vision benefits are available.

To view a summary of benefits ( , benefit premium rates ( , and/or the EPEA contract ( click the respective link. Click here to view information about Total Worker Health. (