Job Details

Job Description - Customer Service Representative -Eugene -12/13 (21005274) **Job Description**

Customer Service Representative -Eugene -12/13 - ( 21005274 ) **Description**

Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.

Duties and responsibilities:

* Field incoming calls in a timely manner throughout shift.

* Identify customer questions, complaints, concerns, and overall needs.

* Provide sufficient answers and solutions to all customer queries.

* Handle customer complaints respectfully and professionally.

* Redirect customers to appropriate departments and teams when appropriate.

* Follow up with callers on complaint/question status, ensure resolution.

* Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.

* Follow all communication procedures, policies, and guidelines during every customer interaction.

* Perform duties and responsibilities with our customers' satisfaction as your number one priority.

**REQUIREMENTS**

Education:

* High school diploma or equivalent (GED) required.

Experience & Abilities:

* Helpful, friendly customer service experience is required.

* Able to talk on the phone and navigate a computer at the same time.

* Able to read notes within the computer system to answer questions.

* Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.

* Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).

***Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.***

**All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.**

**#IND-SP**

#IND-SP **Qualifications**

High school diploma or equivalent (GED) required **Primary Location**

: United States-Oregon-Eugene **Work Locations**

: Eugene-OR **Job**

: Associate **Organization**

: Mortgage - Onshore Operations **Travel**

: No **Job Posting**

: Nov 16, 2021, 7:02:54 PM