Job Details
Customer Service Rep A - VI/Main Office
2024-09-17 Springfield Utility Board Springfield,OR
Description:
SUBMITTING YOUR APPLICATION MATERIALS
The following application materials are required:
3Resume
4. Certified Typing Test Results ** (The job description requires accurate keyboarding
skills with a minimum of 40 wpm by touch)
** Candidates are required to go to WorkSource Lane at 2510 Oakmont Way in
Eugene to take the typing test.
Please attach the certified test results to your application packet. If you are out of
Lane County, please contact HR at 541-###-####.
SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.
Supplemental Information
ABOUT SUBSpringfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.
SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We're proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!
THE COMMUNITYSpringfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon's second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.
SUB'S MISSION
The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.
In providing these services:
SUB's five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB's long-term responsibility to deliver services.
In addition to providing the types of services that meet customers' utility needs, SUB shall also strive to:
We offer a complete benefits package to full-time employees including:
01
Do you have a High School diploma or equivalent?
02
Do you have a minimum two years of recent direct customer service experience involving servicing customer accounts and problem solving or one year of recent direct customer service experience in utilities, within the last 5 years?
03
If you answered yes to the previous questions, please describe your recent direct customer service experience involving servicing customer accounts and problem solving or your direct customer service experience in utilities. Mark N/A if not applicable.
04
Do you have a minimum of one-year recent experience cashiering, within the last 5 years?
05
If you answered yes to the previous questions, please describe your recent cashiering experience. Mark N/A if not applicable.
06
Do you have experience with high phone volume and in-person customer contact?
07
If you answered yes to the previous questions, please describe your high phone volume and in-person customer contact experience. Mark N/A if not applicable.
08
Do you have utility, accounting and/or banking experience?
09
If you answered yes to the previous question, please describe your utilities, accounting or banking experience. Mark N/A if not applicable.
10
Have you attached your certified typing test results from WorkSource Lane?
Required Question
Salary: $23.76 - $37.05 Hourly
Location : Springfield OR, 97477
Job Type: Full-Time
Job Number: 57
Department: Customer Service & Marketing
Opening Date: 08/30/2024
Closing Date: 9/20/2024 5:00 PM Pacific
Max Number of Applicants: 75
Description
Springfield Utility Board is recruiting for a Customer Service Rep A, I - VI / Main Office
DIVISION:
Customer Service & Marketing
REPORTS TO:
Customer Service Manager and Customer Service Supervisor
BARGAINING UNIT:
IBEW Local 659
STATUS/HOURS:
Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00 - 5:00
HOURLY RANGE:
CSR A - 1st six months $23.76/hr
CSR 1 - 2nd six months $25.11/hr
CSR 2 - 3rd six months $26.75/hr
CSR 3 - 4th six months $28.72/hr
CSR 4 - 5th six months $31.02/hr
CSR 5 - 6th six months $33.46/hr
CSR 6 - 7th six months $37.05/hr
Position will start as a CSR A at $23.76/hr. Steps CSR 1 to CSR 6 are based on satisfactory performance and reaching the required hours
POSTING DATE: Friday, August 30, 2024
CLOSING DATE: Friday, September 20, 2024 at 5:00 p.m. OR when 50 applications have been received - whichever comes first.
Prior to applying, please read the entire job description located on our website atThe job description lists the Major Responsibilities, Required Minimum Qualifications, and the Physical and Mental Requirements for the position.
Typical Qualifications
MINIMUM QUALIFICATIONS
Experience (All within the last 5 years)
- Minimum of two years of recent direct customer service experience involving servicing customer accounts and problem solving or one year of recent direct customer service experience in utilities.
- Minimum of one-year recent experience cashiering
- Experience with high phone volume and in-person customer contact required
- Utility, accounting, billing and/or banking experience preferred
- High school diploma or equivalent
SUBMITTING YOUR APPLICATION MATERIALS
The following application materials are required:
- Applications can be submitted online at:
3Resume
4. Certified Typing Test Results ** (The job description requires accurate keyboarding
skills with a minimum of 40 wpm by touch)
** Candidates are required to go to WorkSource Lane at 2510 Oakmont Way in
Eugene to take the typing test.
Please attach the certified test results to your application packet. If you are out of
Lane County, please contact HR at 541-###-####.
SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.
Supplemental Information
ABOUT SUBSpringfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves. SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.
SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We're proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!
THE COMMUNITYSpringfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon's second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.
SUB'S MISSION
The Mission of the Springfield Utility Board is to provide safe, reliable, cost-effective utility related services to the citizens and businesses of the Springfield community.
In providing these services:
SUB's five-member governing Board will require the principles of cost-effectiveness and continuous quality improvement to be applied to all programs, functions and projects conducted by SUB, in recognition of SUB's long-term responsibility to deliver services.
In addition to providing the types of services that meet customers' utility needs, SUB shall also strive to:
- Keep the costs of its services affordable;
- Provide for prudent financial reserves;
- Ensure that all services offered and provided by SUB meet or exceed the community's standards for quality & safety;
- Continue to study opportunities and pursue options that provide value to SUB's customers.
We offer a complete benefits package to full-time employees including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Deferred Compensation Plan
- Flexible Spending Account
- Life Insurance
- Long-Term Disability
- Short-Term Disability
- 11 Paid Holidays
- Competitive Paid Time Off Plan
- Yearly Cost of Living Increase - Subject To Board Approval
01
Do you have a High School diploma or equivalent?
- Yes
- No
02
Do you have a minimum two years of recent direct customer service experience involving servicing customer accounts and problem solving or one year of recent direct customer service experience in utilities, within the last 5 years?
- Yes
- No
03
If you answered yes to the previous questions, please describe your recent direct customer service experience involving servicing customer accounts and problem solving or your direct customer service experience in utilities. Mark N/A if not applicable.
04
Do you have a minimum of one-year recent experience cashiering, within the last 5 years?
- Yes
- No
05
If you answered yes to the previous questions, please describe your recent cashiering experience. Mark N/A if not applicable.
06
Do you have experience with high phone volume and in-person customer contact?
- Yes
- No
07
If you answered yes to the previous questions, please describe your high phone volume and in-person customer contact experience. Mark N/A if not applicable.
08
Do you have utility, accounting and/or banking experience?
- Yes
- No
09
If you answered yes to the previous question, please describe your utilities, accounting or banking experience. Mark N/A if not applicable.
10
Have you attached your certified typing test results from WorkSource Lane?
- Yes
- No
Required Question