Job Details

Summary: Team members are classified based on individual theatre needs, and/or
employee availability, as either variable hour, part-time fixed, part-time regular or full-time
hourly employees whose primary responsibility is ensuring our guests receive exceptional
service. Team members may be scheduled to work in the Concessions, Ticketing or as an
Usher. Team members must act as a representative of Regal in a way that is consistent with
our mission statement and policies, including:

•Regular and consistent attendance,
•Handling of emergency situations when called upon to do so,
•General cleaning duties, and
•Compliance with our company dress code.
Essential Duties and Responsibilities for each position include, but are not limited to, the
following:
•Operating POS system, including the proper handling of and responsibility for
accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed
discount tickets, passes, coupons as well as concession stock inventory.
•Upselling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX), larger
sizes and promotional items.
•Promoting the Regal Crown Club and the Unlimited program
•Ensuring tickets are sold in accordance with the MPAA rating system and company
policy.
•Responding to phone calls and questions from guests in a manner that is consistent
with our guest service philosophy.
•Operating, preparing, and cleaning of all concession related equipment.

•Scanning or Tearing tickets, enforcement of MPAA rating system and directing
patrons to their auditoriums.
•Inspecting backpacks and packages when applicable.
•Managing crowd control and assisting guests in seat direction in auditoriums when
necessary
•Conducting in theatre inspections to monitor picture and sound quality, watch for
film and content theft, and help maintain a safe quality environment within the
auditoriums.
•Reporting to the management any problems, discrepancies or unusual situations
that arise at the theatre.
•Cleaning auditoriums at the end of scheduled shows and maintaining clean
restrooms, lobby area, hallways, and other areas outside of the auditorium.
•Assisting with all opening and closing duties as assigned by management
•Complying with all local, state, and federal food safety laws.
•Abide by all federal and state laws with regards to breaks and/or meal periods.
•Required to read and understand training materials that will cover subjects such as
anti-harassment and discrimination.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform essential functions.

Education/Experience:
Completion of the compliance training package in Regal Academy.
If the theatre sells alcohol and the assigned duties will include the selling/serving of
alcohol, it is the team member's responsibility to complete any legally required state or
local training and obtain the required certificate. In addition, they must complete the Regal
Responsible Beverage Server training in Regal Academy.

Language Ability:
Possess good public speaking, listen effectively, and respond clearly and directly.

Math Ability:
Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:
Identify problems, gather relevant data, and note possible causes of problems. Evaluate
relevant information, recognize alternatives, and reach conclusions based on evidence.
Take action beyond what is necessarily called for. Perform under pressure and/or
opposition.

Personal Skills:
Possess excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
The noise level in the environment is moderate, but at times levels do increase.

Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job the employee is frequently required to stand; walk;
sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The
employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee may occasionally be required to lift up to 60 pounds. The vision
requirements include: close vision, distance vision, peripheral vision, depth perception and
ability to adjust focus.