Job Details

About the Position

The Senior Office Assistant - Bilingual position will provide excellent customer service at our front desk to our patients and will assist with a variety of administrative tasks and duties. The Senior Office Assistant position is an integral part of our organization and works collaboratively with the care team to support efficiencies in the daily operations of our practice. This position will provide Front desk services in a high volume and fast-paced primary care setting.

Daily functions include:

• Greeting patients, assessing their insurance status and checking them in for their appointment.

• Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers

• Utilizing the electronic health record to verify and update health insurance coverage

• Accurate data entry in patient medical records - Routine patient registration and appointment scheduling

• Accurate cash handling and record keeping - Receives, transfers or refers calls to proper sources; provides complex or technical information, which requires the interpretation of office or program policies and procedures in order to facilitate office operations.

• Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.

In addition to demonstrating proficiency in front desk functions, the Senior Office Assistant will also perform the following duties:

• Assist with training and mentoring new front desk team members

• Serve as a subject matter expert in order to provide support and guidance to co-workers

• Collaborate with supervisor team to ensure front desk processes are consistent across clinic sites and help implement new processes
  
  

About the Division

At Lane County Health & Human Services, we believe healthy people are the foundation of healthy communities. The Community Health Centers of Lane County provide affordable primary care for the whole family – infants, children, adolescents, adults, and seniors – as well as integrated behavioral health, alternative services such as acupuncture, and preventative dental services. At Community Health Centers, we focus on integrated care that values the whole person. Our services encompass not only treatment and prevention of illness, but also health education and behavioral health services.

At Lane County Community Health Centers we have adopted a model of primary care called Patient Centered Medical Home. Our services are organized around care teams who work collaboratively to support our patients. Our integrated care teams include primary care providers, nurses, medical assistants, patient care coordinators and behavioral health specialists. This model of primary care prioritizes the patient, who has increased access to other services beyond general medical care at our clinics. Our care teams also help patients reach their optimal health status by addressing social determinants of health barriers to care such as transportation, food insecurity, or housing.

*While this position is posted primary clinic location it will require the ability to float to our other clinics as needed to provide coverage, training and support.

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Schedule: Monday – Friday; 8:00am – 5:00pm or potential for a compressed workweek of four 10-hour shifts.

** Alternate work schedules are based on team-oriented schedules and operational needs. During on-boarding and training, hours will be Monday - Friday 8:00-5:00 **

This is an AFSCME represented position

Training:

• Equivalent to the completion of the twelfth grade.

Experience:

• Three years of responsible office assistance, support and clerical experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Testing Requirements

• Successful hire will be contingent upon taking a bilingual test to demonstrate proficiency in both English & Spanish

• Please provide copy of resume

Notes

• This position is subject to a full criminal offender information record check.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.