Job Details

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to twenty eight branches located in nine western states With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation youll find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure Position We are seeking a Customer Care RepDispatcher for our office in Eugene OR Our ideal candidate will be detail oriented have experience with problem solving and will have excellent telephone and customer service skills Essential Job Duties Answer multi line phone systemUse basic computer applicationsCommunicate with customers technicians and salespeopleSchedule service callsRecord keepingBill out chargeable invoices and collecting on outstanding invoicesMeet monthly service goalsGenerate reportsProcess paymentsHelp with misc administrative tasksQualifications 1 2 years previous dispatch experience andor customer service experience a plus but well train the right candidateProven ability to multi task and work under fast pace environments while maintaining accuracyProblem solverAbility to calmly handle stressful situationsHigh attention to detail and strong organizational skillsComputer and customer service skillsMust have strong written and verbal communication skillsMust know how to use Microsoft Word and ExcelPrevious admin experience is a plus Bi lingual is a plus Benefits Advancement and growth into leadership rolesTeam player environmentMedicalDentalVisionLife insurance plansMatched 401kPTO Vacation Sick LeaveFSAHSA programs16 18hr DOE Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger LI Onsite