Job Details

Bring your project management and technical expertise to this exciting role with a leading North American manufacturer and installer of architecturally designed ceilings! We offer a transparent atmosphere where everyone is passionate about what they do.

The salary for the position ranges from $49,524 - $60,445 (DOE) with annual compensation appraisals. Health benefits begin after 60 days with additional benefits beginning after 90 days. Schedule is somewhat flexible, with average hours being M-F 7am-4:30pm.

In addition to work from home flexibility, you'll also enjoy attractive benefits

• Competitive salary based on experience
• Paid Holidays and Personal Time Off (PTO) that increases with tenure
• 401(k) Program
• Medical, Dental, Insurance for individual and immediate family
• Health Savings Account available
• Life Insurance
• Continuing education benefits
• Monthly financial meetings (open book financial reporting for all employees)
• Employee Stock Ownership Plan

About the role

You will help to manage the customer experience. You can identify, manage, and mitigate project-specific risks. You will be accountable to get projects approved and handed off successfully to our scheduling and production teams. You will be responsible for the final closure of each project, including overseeing collections, claims, negotiation, and any rework.

Your primary responsibilities will be to:

Manage the Customer Experience:

• Work to ensure every customer's experience aligns with 9Wood's competitive edge of speed and reliability
• Ensure customer expectations regarding scheduling are correct, whether giving lead times or negotiated dates.
• Ability to reset customer expectations regarding scheduling when prior expectations are no longer feasible or likely.

Oversee the Approvals Process:

• Ensure approved projects are engineered or engineerable within remaining project schedule.
• Provide clean handoffs when requesting support from other work centers (drafting, scheduling, procurement, etc.).
• Manage customer changes to ensure deliverables get updated accurately
• Deliver a complete and accurate contract on every project.
• Upsell 9Wood's value add throughout the approvals process (expedites, reliability, etc.).

Skills and experience needed:

• Understands competitive landscapes and general strengths/weaknesses of the commercial construction industry
• Knowing all the players in the commercial construction industry and their needs in each project
• Ability to answer technical questions

• Agility and problem-solving skills to get things over the finish line

• Computer Skills (Microsoft Suite, Construction Software, Bluebeam Revu, etc.)
• Ability to read architectural plans (e.g., reflected ceiling plans RCP, floor plans, details, etc.)
• Project Management
• Approvals process in the commercial construction industry

About 9Wood

Located in downtown Springfield, 9Wood is a manufacturer of high-end architectural wood ceilings. Our projects have won awards across the country and we are recognized as one of the leading custom wood ceiling manufacturers in the nation.

As an open-book company, we value consensus-based decision making, win-win employee agreements and serving our employees and customers well. For more information about our company, please see

All employment with 9Wood is contingent upon successfully completing a drug screen and background check.