Job Details

Patient Experience Specialist Full TimeLonerock Clinic Eugene, OregonMondayFriday, 7:30 AM4:30 PMPay: $18$24/hour, depending on experienceBenefits begin after 60 daysMust have experience with eClinicalWorks (eCW)Lonerock Clinic is growing and seeking a professional, compassionate Patient Experience Specialist to join our front office team. This full-time role is the face of the clinicresponsible for welcoming patients, supporting a smooth front desk experience, and ensuring every person who enters our doors feels cared for and respected.Key Responsibilities:Greet patients and visitors in a warm, professional mannerAnswer phones, manage multi-line call systems, and direct inquiriesSchedule, confirm, and manage appointmentsCheck in/out patients, collect copays, and verify insuranceAccurately enter and update information in eClinicalWorks (eCW)Support administrative tasks to ensure front office efficiencyWork closely with the clinical team to ensure quality patient flow and communicationWhat Were Looking For:Experience with eClinicalWorks (eCW) preferred, but not required1+ year working in a medical front office or administrative roleStrong communication and organizational skillsAbility to multitask, stay calm under pressure, and maintain a positive attitudeDetail-oriented and team-orientedHigh school diploma or equivalent; additional training in medical office management is a plusWhy Join Lonerock Clinic?Competitive pay based on experience: $18$24/hourFull-time hours with a consistent weekday scheduleBenefits start after 60 days of employmentOpportunity to be part of a dedicated and compassionate teamSupportive environment with room to grow in a patient-focused clinic
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