Job Details

Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer. Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines. Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate. Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues. Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures. Meet department goals which include but not limited to call volume, accuracy, quality, and attendance. Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, a...Support, Representative, Patient, Health, Customer Service, Healthcare, Benefits