Job Details

Description

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

ABOUT THE POSITION

To ensure that each and every encounter with Astec is consistent, professional, and welcoming. To receive visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. To answer, screen and forward incoming calls and to receive, sort and distribute mail daily.

Hours are M-F, 7:30am to 4:00pm

Key Deliverables
• Ability to multi-task effectively in demanding situations.
• Coordinate office activities and ensure that they comply with company policies.
• Provide exceptional customer service.
• Assist office staff when necessary.
• Answer, screen, and forward incoming calls.

Key Activities & Responsibilities
• Take proactive ownership of all "front of house" duties
• Greet and welcome customers, guests, and suppliers as soon as they arrive at the office and direct them to the appropriate person or destination
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, PPE, issue appropriate visitor H&S instructions)
• Answer, screen, and forward incoming calls and distribute any messages accordingly
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. PPE, brochures)
• Receive, sort, and distribute daily mail/deliveries on a timely basis
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings and preparing meeting rooms
• Assist in arranging travel and accommodations
• Keep updated records of office expenses and costs
• Assist with the regular collection and recording of timesheet data
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing and offering administrative support to the Directors of the company
• Assist in the maintenance of the company database
• Perform other appropriate duties as and when required
• Attend training to develop relevant knowledge and skills

To be successful in this role, your experience and competencies are:
• High School Education or GED
• Computer Skills required, including Word, Excel and data entry
• 1-2 years' experience in an office environment
• Excellent customer service skills and phone etiquette
• Ability to multi-task in a fast-paced environment
• Hands-on experience with office equipment
• Professional attitude and appearance
• Good communication and interpersonal skills
• Effective planning and organizational skills, including multitasking and time-management skills, with the ability to prioritize tasks
• Effective decision-making skills and a pro-active approach to problem solving
• Exemplary customer service attitude

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.
• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.