Job Details

Reporting to the Assistant Director for Information Technology, the Desktop Support Services Manager is responsible for planning, organizing and overseeing IT support for University Health Services. UHS IT support includes the following areas: service desk (help desk, call center and desktop support), knowledge-management, accounts and access-management, classroom support, and system administration duties. The incumbent in this position will require and use technical expertise to provide solutions while managing the administrative functions of the unit including management within an assigned budget and supervision of employees performing technical responsibilities. In conjunction with UHS Leadership, this position will help to ensure staff and students needs are met. The Desktop Support Services Manager will be responsible for management of services in respective areas, which includes maintaining high quality of services, recommending and implementing best practice/industry standards,...Desktop Support, Manager, Information Technology, Support, Technical, Service Desk