Job Details

The Daily Service Representative (hereafter referred to as the Representative) is responsible for excellent customer service through the service of food and beverage at off-site catering events, specifically for our ongoing Daily Delivery Accounts and Sales.

The Representative maintains a courteous manner and helpful, team oriented attitude to maximize the effectiveness of prompt, friendly, and efficient execution in all assigned tasks and events. They manage all aspects of account or event packing, delivery, set-up, cleaning, and break-down. They take direction well, ensuring that issues, comments, and requests from both in the field and on site are communicated effectively to the External Accounts and Services Manager.

The Representative reports to and reports directly to the External Accounts and Services Manager but operates when necessary under the direction of the Back of House Person In Charge or POS (being Sous Chef > Executive Chef), and Front of House POS (being Managers or Banquet Captain) during events and duties respective to which department their executed task is being executed within.

DUTIES
• Report to work on time, in a clean and correct dress code.
• Serve primarily as lunch service server for daily service clients' which includes: set-up, service, oversight, and clean-up. These services will include clientele between the ages elementary to high school or adults in a corporate setting depending on which Daily Lunch service you are scheduled for.

• Able to execute small one server events without assistance.
• Able to at all times safely and efficiently operate vehicles of Sheild's transportation fleet. Taking effective steps to ensure safety standards are being followed and maintained at all times. Leaving no debris/supplies/spills, and locking the vehicle upon shift completion. This includes minor vehicle housekeeping of the full fleet.
• Fueling and washing of the Sheild fleet following a set schedule maintained by Sheild Management.
• Execution of minor Fleet maintenance as follows a service standard and system set in place by Sheild Management.
• Execute travel between Sheild Kitchen and all external locations with a high level of spatial awareness, time management, and attention to detail which is all encompassed with a strong attention to public perception.

• Act as an efficient and strong member of the service team to complete all service according to operational procedures including but not limited to:
• Maintain an impeccable standard of executional spatial awareness and elevated service. This includes setup, decoration, placement of culinary service items, and safety equipment with required signage, etc.
• Monitor all Daily Service Menu Items and at all times Health Code level safety, quality of food and superior client/guest experience.
• Proper set up and execution of daily accounts/catered events.
• Be familiar with food and drink menus; answer questions concerning preparation, portion size, ingredients, reheat instructions, storage, and consumption guidelines.
• Check duty/side work lists for assigned duties. Departments of working will be External Accounts, Front of House, and Back of House.
• Ask other staff and designated client associates for assistance when needed.
• Follow and adhere to recycling protocols.
• Serve alcoholic beverages as required.
• Special projects as needed.

REQUIRED SKILLS & KNOWLEDGE
• Ability to stay organized, especially during peak business.
• Ability to maintain composure through high stress and peak business.
• Strong ambiguity, task maneuverability, and problem-solving skills.
• Excellent, consistent attention to detail.
• Very strong verbal communication skills and ability to continue education and development where necessary.
• Ability to lead/assist/bolster team members of all levels.
• Current driver's license and clean driving record.
• Current Food Handlers Card (Oregon).
• OLCC License.
• Maintain a professional and correct work appearance during all scheduled shifts.

PHYSICAL REQUIREMENTS
• Ability to stand for up to 10 hours.
• Ability to lift 50 lbs.
• Work in various weather conditions, including summer months and outdoor sites.

Work schedule

• Monday to Friday
• Day shift
• Weekend availability

Supplemental pay

• Tips