Job Details

Process Improvement Project Analyst - Casualty

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

PRIMARY PURPOSE: To manage, support and service multi-client project assignments through completion; to administer procedures and processes that measure and manage performance across casualty relations; to identify, analyze and report trends across multiple clients and offices; and to provide interpretation of report information and make recommendations for improvement to the leadership team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Identifies required resources; researches project data, procedures and history for a thorough understanding of project direction.
• Prepares and manages casualty division project plans through completion.
• Provides data analysis, including identifying and recognizing trends, across multiple offices for national casualty operations.
• Monitors and assesses data for accuracy and integrity.
• Communicates activity progress to involved parties.
• Assists Operations Manager/Program Managers to resolve issues that arise involving client as appropriate.
• Delivers oral and written presentations of project results.
• Develops and provides training to management and colleagues as needed.
• Transitions program to management personnel.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS:

Education & Licensing: Bachelor's degree from an accredited college or university required. Major in Business Administration, Statistics or Quantitative Analysis and courses in Computer Science preferred.

Experience: 3-4 years of related experience or equivalent combination of education and experience required to include experience with leading quality initiatives and data intensive projects, claims operations, and general business experience with emphasis on data analysis.

Skills & Knowledge:

• Thorough knowledge of related field procedures or insurance-related procedures and/or managed care systems and operations.
• Strong knowledge of project management.
• Knowledge of data analysis with strong Excel skills.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT:

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is (47,011.00 - 65,816.00) USD annual salary. Commission eligible role. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com