Job Details

Remote Housing Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance

Remote Position

Schedule: Tuesday-Saturday 11AM-8PM EST

Primary Purpose:

To provide exceptional customer support on Sedgwick's primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. This role goes beyond administrative support colleagues will learn, apply, and develop consultative selling skills while practicing exemplary phone etiquette, qualifying policyholder needs, and securing like, kind, and quality properties. This position is perfect for individuals with a background in housing, real estate, customer service, or research who thrive in a fast-paced, service-driven environment.

Essential Functions and Responsibilities:

• Answers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner.
• Serves as the first point of contact for housing-related inquiries, demonstrating strong service, problem-solving, and consultative communication skills.
• Qualifies policyholder requirements and expectations in order to recommend appropriate like, kind, and quality properties.
• Utilizes strong internet research skills to locate viable short-term rental options in local markets.
• Incorporates strong negotiation skills to secure favorable short-term rental lease terms.
• Applies attention to detail when creating, reviewing, and finalizing pertinent documents.
• Accurately and efficiently enters new housing claims into the system, ensuring proper documentation and compliance.
• Monitors inbound email for claim questions, approvals, and new housing requests.
• Adapts quickly to frequent changes and shifting priorities housing needs vary daily depending on policyholder loss scenarios.
• Demonstrates strong multi-tasking skills to coordinate multiple housing assignments and timelines at once.

Additional Functions and Responsibilities:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Qualifications:

Education & Licensing:

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience:

Four (4) years of experience in customer service, claims processing, housing, real estate, or related business experience, or equivalent combination of education and experience required.

Skills & Knowledge:

Strong consultative communication and selling skills with exemplary phone etiquette.

Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products.

Excellent oral and written communication skills, including presentation skills.

PC literate, including Microsoft Office products.

Strong research and internet navigation skills. Excellent negotiation skills to secure housing placements.

Excellent analytical and interpretive skills.

Excellent problem-solving and resolution skills.

Strong organizational skills with attention to detail.

Ability to maintain confidentiality.

Ability to adapt to change and work in a fast-paced environment.

Ability to work independently and within a team environment.

Ability to meet or exceed performance competencies.

Work Environment:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

Note:

Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.