Job Details

[Customer Service / Remote] - Anywhere in U.S. / Up to $42K per year / Health care coverage / Retirement plan / PTO - As a Collections Specialist at TPx Communications, you will: Review accounts promptly to identify past due balances and determine appropriate collections actions; Follow department policies to establish standard payment arrangements for at-risk customers; Assign follow-up tasks based on the level of past due risk; Manage service suspensions and terminations by product and billing system for nonpayment; Monitor and manage accounts that fail to adhere to recorded payment arrangements; Contact customers via phone, email, or letter to offer payment assistance, communicate billing information, and respond to inquiries; Document customer interactions and follow-up activity in billing systems and collections tools...Hiring Immediately >>