Job Details

JOIN OUR GROWING TEAM & START YOUR CAREER WITH THE LARGEST TAX COLLECTOR IN PENNSYLVANIA! BERKHEIMER TAX INNOVATIONS IS NOW HIRING INBOUND CUSTOMER SERVICE REPRESENTATIVES IN BANGOR, PA! *Paid Training Onsite- Hybrid Work from Home after Training* Do you like to be challenged and learning new things? Are you someone who enjoys helping others and problem solving?Come join Berkheimer Tax Innovations' Customer Service team in Bangor, PA! Tax experience is not required - We will train you! WHAT YOU'LL DO: As an Inbound Customer Service Representative , you will enjoy finding solutions to better serve our taxpayers, by quickly answering inbound phone calls, researching and problem solving. Responsibilities include: Answer incoming phone calls in a busy call-center environment NO COLD CALLING! Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals SCHEDULE LOCATION: Full-time schedule Monday - Friday, 8 am - 4:30 pm No weekends! On-site in our Bangor, PA office Once released from initial trainings (~4 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained PAY BENEFITS: $15.20/hour monthly bonus opportunity on top of hourly rate! NEW HIRE BONUS! On the job, paid training to help you succeed Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Compensation details: 15.2-15.2 Hourly Wage PI8aa5098537d1-38003-#######0aa415a4b-8b21-40fc-a65c-70d2b25ca29a