Job Details

Overview

Cash Depot is a local family-owned, culture-driven company with a national footprint. We are profitable and projected to double in size in the next 3-5 years. We offer a $2,000 sign-on bonus (subject to terms & conditions) and annual profit-sharing bonuses averaging 15% - 30% of salary. We also provide a 401(k) plan with 50% matching contributions up to 6%.

Our Field Service Technicians average $66,689 in total compensation in 2024.

Job Summary

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Essential Job Duties / Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride-along training, as needed.
• Must follow all security procedures and policies.

Other Job Duties / Expectations

• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job-related duties as assigned.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.

Requirements / Qualifications

(Education, Experience, Skills, Abilities)

• High School Degree / GED
• Valid driver's license, clean driving record, and ability to be insured through Company's risk insurer.
• Ability to obtain and maintain a DOT Medical Examiner's Certificate (Federal Medical Certification) is required.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detail-oriented, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

• Communication: ability to speak and hear; required to complete reports which require writing and typing.
• Physical Demands: ability to lift, carry, push/pull, stand, walk, sit, and perform tasks with varying weights and durations as listed by itemized examples below. Note: ATMs weighing over 875 lbs. require two Field Service Technicians.

Items and typical weights include various components such as Dispenser parts, Coin Bags, Compressors, Security Bases, Coin Boxes, Concrete Bags, Dollies, Top Compartments, Vacuum Attachments, and ATM Machines (weights range from 34 lbs to 875 lbs, with some requiring lifting equipment).

• Dispenser (part) – 34 lbs
• Coin Bag – 40 lbs
• Compressor – 40 lbs
• High Security Base – 60 lbs
• Coin Box – 60 lbs
• Concrete Bag – 80 lbs
• Dolly – 86 lbs
• Top Compartment – 140 lbs
• Vacuum Attachment – 310 lbs (with lifting equipment)
• ATM Machines – 280 - 875 lbs (with lifting equipment)

Note: ATMs weighing over 875 lbs. require two Field Service Technicians.

Work Environment

This job operates in a traveling capacity within a van and is exposed to weather conditions within the specific territory. It also involves work at customer locations (estimated 50% of shift). Direction is provided via phone or email. This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc. This is a full-time position.

ADA / Equal Opportunity

Cash Depot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This document does not represent a contract of employment, and Cash Depot reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Cash Depot will engage in an interactive dialogue to determine reasonable accommodations for individuals with disabilities.