Job Details

Account Manager Sr - NC Medicaid - Remote Raleigh, NC

Our work matters. We help people get the medicine they need to feel better and live well. It fuels our passion and drives every decision we make. The Senior Account Manager is responsible for providing complex level support for the North Carolina Medicaid business by driving communications, client-facing initiatives, and product and program recommendations. This position leads client initiatives both cross-functionally and with clients.

Responsibilities:

• Work directly with Medicaid Client and Account Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future; drive the identification and implementation of complex process improvements with internal partners to ensure scale and efficiency and result in better client outcomes
• Collaborate with account leadership to build business cases, and at times, lead client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications
• Partner with Account and/or Prime leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership
• Work directly with account management to optimize the pharmacy spend through adoption and expanded use of Prime products and services
• Facilitate regular meetings with client in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Support client retention through: proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime identify and implement changes that result in mutual value in the relationship
• Serve as mentor and primary trainer for the broader Account Management team; document and maintain Standard Operating Procedures (SOP) for client specific initiatives and ensure awareness and adoption of process changes
• Other duties as assigned

Minimum Qualifications:

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required
• 5 years of Client Service/Account Management experience Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications:

• Must reside in Raleigh, NC or be able to commute locally on a daily basis if needed.
• Must have at least 10 years of experience managing large government accounts and contracts.
• Significant experience with stakeholder engagement and focused on customer experience.
• Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales.
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization.
• Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion.
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes.
• Ability to manage complex information to develop well-reasoned solutions that solve client's problems.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications:

• Master's or Advanced degree
• Experience in leadership and/or project management
• Healthcare or PBM industry experience
• Prior pharmacy technician experience and/or CPhT certification

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer.