Job Details

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team.

ONSITE OPPORTUNITY

This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.

POSITION OVERVIEW

iHomefinder is growing our Customer Success organization and seeking an experienced, strategic professional to manage relationships with high-impact clients who use our technology to deliver value to their own customers. You'll oversee onboarding and implementation for complex accounts, drive feature adoption, and partner cross-functionally to ensure measurable success and retention.

This full-time, in-office position in Eugene, OR is ideal for a proactive relationship-builder who blends data-driven decision-making with genuine customer empathy. The right candidate will thrive in a fast-moving environment and enjoy influencing both client outcomes and internal strategy.

ESSENTIAL FUNCTIONS

• Lead onboarding for complex or multi-site accounts, coordinating with Product and Support to ensure smooth technical setup.
• Establish success plans and milestones that align with each client's business model and growth goals.
• Manage a portfolio of high-value clients, scheduling strategic check-ins and conducting performance reviews that highlight ROI and identify expansion opportunities.
• Build trusted relationships with key stakeholders to strengthen retention and uncover upsell potential.
• Represent the customer internally by sharing feedback, usage trends, and product improvement opportunities.
• Collaborate with Marketing on case studies and success stories that showcase business impact.
• Monitor adoption, engagement, and satisfaction metrics to proactively address churn risks.
• Use analytics to identify behavior patterns and create actionable plans that drive renewal and expansion.
• Partner with Sales, Product, Engineering, and Marketing to deliver a unified client experience.
• Participate in product discussions and internal initiatives that enhance the customer journey.
• Performs other duties as requested by management.

SKILLS & QUALIFICATIONS

• BA/BS or equivalent work experience.
• 5 years of experience in Customer Success, Account Management, or Client Strategy (preferably in SaaS, marketing technology, or related industries).
• Proven track record managing a book of business with measurable retention and growth outcomes.
• Exceptional communication and presentation skills, with confidence engaging business owners and technical users alike.
• Strong analytical mindset - comfortable interpreting metrics and turning insights into action.
• Demonstrated success building long-term relationships with clients who themselves serve end customers.
• Dependable, organized, and self-directed, with excellent follow-through.
• Experience with real-estate technology, SaaS, or IDX platforms (preferred).
• Familiarity with Salesforce or similar CRM systems (preferred).
• Working knowledge of website builders such as WordPress or Wix (preferred).
• Exposure to customer engagement tools like Braze, Appcues, or similar platforms (preferred).
• Understanding of digital marketing, automation, or lead-generation workflows (preferred).

$65,000 - $80,000 a year

This positing will remain open through November 15th, 2025 at a minimum, but will remain online until filled.

This position will be based out of iHomefinder's headquarters in Eugene, OR and pays an annual salary of $65,000 - $80,000.

Benefits include the following:

Medical, Dental, and Vision

Company sponsored Life Insurance

Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

FSA/HSA

Paid Time Off

Sick Time

Internet Reimbursement

401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.