Job Details

PenFed Business Analyst, Operations

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Business Analyst, Operations at our Eugene, Oregon or Tysons, Virginia location. The primary purpose of this position is to provide strategic business analysis services to the Operations division and support ongoing development in existing and new systems. This position will work closely with Operations leadership and management to gain an in-depth understanding of the strategy, process, services, and roadmap, and the context in which the business unit operates.

Responsibilities

This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Support multiple projects by completing and updating project documentation, managing project scope, adjusting schedules as needed, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, following proper escalation paths, and managing customer and supplier relationships.
• Understand and develop process flows related to operational procedures and systems, including key decision points. Analyze process flows with the goal of identifying opportunities for improvement, re-engineering, and/or elimination.
• Coordinate the evaluation, scope, and completion of new development requests.
• Support occasional late-night deployments for production validation.
• Conduct stakeholder demos, presentations, and assist in business development initiatives.
• Effectively act as the liaison between our users, vendors, and the application development teams.
• Perform both certification and/or user acceptance testing and/or coordination for changes affecting the assigned stakeholders.
• Research, document, and troubleshoot new issues within the platform assigned, ensuring fixes are adequately addressing root issues and updates are communicated with affected users.
• Work with business users and IT teams comprised of varying backgrounds to produce deliverables which meet business needs whilst aligning with the direction or vision of the strategy team.
• Complete ongoing extracurricular research, training, and other activities to keep apprised of the latest industry trends and best practices.
• Produce proofs of concept to better demonstrate potential and/or proposed solutions to both business stakeholders and IT review boards, ensuring alignment with overall organizational vision and immediate business needs.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree in business, Computer Science or a related field is required.
• Minimum of three (3) years of experience performing business analysis, working with large amounts of complex data, and developing workflows.
• Experience with Salesforce Administrator or equivalent required.
• Experience working for a financial organization or other highly regulated sector.
• Agile/Scrum background preferred.
• Experience with JIRA, Confluence, any project management tool: MS Project, Smartsheet, etc.
• Experience with eliciting and documenting both functional and non-functional technical requirements in financial services setting is preferred.
• Experience gathering technical and business requirements and documenting User Stories in Jira.
• Experience with API integration testing and with using ETL tools is preferred.
• Familiarity with Azure, Tableau, SQL and relational databases to work on business intelligence/reporting applications.
• Proficient in Salesforce functions to include reporting, dashboards, and workflows.

Excellent verbal and written communication skills - comfortable and self-assured communicating to all levels of the organization, both business and IT. Effective time management, problem solving and multi-tasking skills. Effective presentation skills. Ability to manage priorities effectively and move between projects as needed.

This position will not supervise employees. No additional licenses or certification required.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. Travel to branch locations to help onboard or test features that need physical representation will be required.

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed.

Contact human resources (HR) with any questions or requests for accommodation at 402-###-####.