Job Details

Join Kids FIRST as our Operations Director and help drive organizational excellence. This role oversees daily operations, supervises the Intake and Scheduling Team, and leads projects that strengthen service delivery and agency systems. The ideal candidate is a strategic thinker with strong leadership skills, data management experience, and a passion for improving services for children and families.

Kids FIRST is an accredited Children's Advocacy Center serving Lane County since 1994. Our dynamic team includes therapists, medical providers, forensic interviewers, and other professionals all under one roof. We value integrity, growth, and learning and have consistently been named one of Oregon's 100 Best Nonprofits to work for!

Key Responsibilities

• Program and Clinical Operations Management (70%)
  • Oversee daily clinical operations to ensure smooth and efficient service delivery for children and families.
  • Manage the electronic health record (EHR) and case‑management systems, including staff training, data quality, and compliance reporting.
  • Lead agency‑wide initiatives, operational improvements, and policy implementation projects.
  • Direct program evaluation, maintain documentation, and ensure accurate reporting and client‑facing resources.
  • Represent the organization in the absence of the Executive Director.
• Team Supervision, Coverage, and Cross‑Training (20%)
  • Supervise and develop the Intake and Scheduling Team, providing guidance, feedback, and support.
  • Coordinate cross‑training and coverage across direct services to ensure operational flexibility.
  • Foster team collaboration, support change management, and encourage innovation.
  • Assist with facility management, including building maintenance, safety, and upkeep.
• Grant Reporting, Community Engagement and Fundraising (10%)
  • Support grant development and program proposals to expand child‑abuse intervention services.
  • Represent Kids FIRST at community events, meetings, and public forums, including presentations and speaking engagements.
  • Assist with fundraising, advocacy, and community outreach efforts.

Qualifications and Skills

• Bachelor's degree in social work, healthcare, public administration, or related field and at least 4 years of professional experience in that field; OR
• Master's degree in the same area and at least 2 years of professional experience in that field; AND
• At least 2 years of supervisory experience; OR
• Any satisfactory combination of work, education, training, or experience relevant to the position, as determined by Kids FIRST.
• Experience coordinating cross‑functional teams or projects.
• Excellent written and spoken communication skills, including public speaking, and talent for engaging varied and diverse stakeholders.
• Able to assess situations thoughtfully, take initiative, and make challenging decisions when needed.
• Proficiency with Microsoft Office and database systems; experience with EHR and case‑management systems (e.g., NCAtrak) is a plus.
• Proven ability to implement vision, think strategically, creatively solve problems, exercise good judgment and lead change.
• Strong leadership skills with a collaborative, inclusive management style.

Perks and Benefits

• 100% employer‑paid medical, dental, and vision for employees and families.
• 3% employer‑matched retirement plan.
• Employee Assistance Program (EAP).
• FireMed emergency medical membership.
• 12 paid holidays plus generous paid time off (starting at 15 days/year).
• Summer Fridays and a weekly self‑care hour.
• Monthly events and wellbeing activities organized by our employee‑led Resiliency committee.
• Sabbatical opportunity after 5 years of service.

Work Environment and Hours

This position is based in an office setting. Hours are 8:00 a.m. – 5:00 p.m., Monday through Friday.

This position requires the successful completion of a criminal history and child welfare background check prior to the start date.

Apply

Apply today and learn more about Kids FIRST by visiting kidsfirstcenter.net.