Job Details

Description & Requirements

Maximus is currently hiring an Enrollment and Eligibility Supervisor to support the Missouri Surge team. This is a remote opportunity to US residents only. This team will help support Medicaid enrollment and eligibility determination. The Enrollment and Eligibility Supervisor is responsible for assisting with managing team activities, escalations, analyzing trends, and ensure escalations are addressed to full project resolution. Each Supervisor may support a team size of 5-20 Eligibility Specialists. The position requires colleagues to provide their own Desktop or laptop to access our network.

At Maximus we offer a wide range of benefits to include:

- Work/Life Balance Support - Flexibility tailored to your needs!
- Competitive Compensation - Bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including
Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally,
enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet
insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings
plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave,
along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and
financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee
contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts
exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness
programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs,
workshops, and conferences.

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Remain stationary for prolonged periods, occasionally lifting or moving items up to 25 pounds, within an office environment.

- Fulfill other assigned duties by Management.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- 2 years of call center experience required.
- 2 years of Medicaid policy and program experience required.

- 2 years of call center supervisor or management experience required.

- 2 years of management experience supporting a remote team preferred.

- Previous enrollment or eligibility experience preferred.

- Must be able and willing to work 8:00am-5:00pm CST, Monday - Friday.

Home Office Requirements:

- Desktop or Laptop that runs Windows, Mac, or Linux (no Chromebooks or tablets).

- OS for Windows - Current release of Windows 10 or newer

- OS for Mac - Big Sur (11.0.1+); MacOS (10.14) or newer

- OS for Linux - Ubuntu (18.04)

- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).

- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).

- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).

- Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at ...@maximus.com.

Minimum Salary

$

44,800.00

Maximum Salary

$

60,000.00