Job Details

Workers' Compensation Manager

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Brief Description

While this posting is for a Workers Compensation Manager, we are also open to considering well-qualified candidates at the Senior Workers Compensation Administrator level.

Purpose

Lead and manage the companys self-insured workers compensation program to ensure effective claims administration, cost control, and quality care for injured team members. This role oversees claims processing, investigations, and acceptance decisions, partnering closely with the third-party administrator (TPA) to drive performance, compliance, and continuous improvement.

Key Responsibilities

• Serve as the primary resource to company safety staff and site leaders in achieving workers compensation and safety KPIs, including cost per hour metrics
• Provide workers compensation and investigations training as requested to safety, HR, and leadership teams
• Administer the company workers' compensation program to ensure timely, accurate and effective adjudication of workers' compensation claims
• Advise departments on developing and administering effective return-to-work programs
• Manage early intervention program companywide and assist with establishing local medical resources and partners
• Develop, review, and revise policies related to workers' compensation and transitional duty return-to-work programs and practices, ensuring continuous compliance with Department of Labor and Industries requirements, state, and federal laws
• Exercise settlement authority on workers' compensation litigation and resolve complex or sensitive claims issues
• Oversee workers compensation program reserves and evaluate TPA performance, annual reports, and contracts to identify cost savings and claims management improvements
• Represent company in mediations, hearings, and legal proceedings with proper legal counsel as needed
• Establish and monitor individual and unit performance goals
• Build and maintain partnerships with legal partners, industry peers, and medical community
• Model company core values
• Other duties as assigned

Required Qualifications

• Bachelor's degree in business administration, human resources, or risk management or equivalent education, training, and experience
• 5 years of experience with workers' compensation claims administration
• 3 years of supervisory experience over workers' compensation claims
• Excellent listening, written and verbal communication skills
• Investigation training or background including claims investigation work including injured worker interviews
• Good interpersonal skills
• Previous experience managing a TPA account
• Claims system operation
• Demonstrated understanding of applicable occupational safety and health regulations
• Strong teaching, coaching, facilitation, and mentoring skills
• Maintain the highest ethical standards in dealing with confidential information
• Deep knowledge of industry best practices, jurisdictional regulations, and claims adjudication
• Ability to interpret industrial insurance laws, rules, and case law to guide adjudication decisions

Preferred Qualifications

• 10 years of increasing responsibility in workers' compensation claims administration
• Experience with self-insured workers compensation programs and claims administration

Summary

Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.

At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals values safety, integrity, and excellence in all we do. From the mill to the forest to the office, youll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.

Learn more about who we are and what we do at www.roseburg.com.

Benefits

• Bonus opportunities based on company and individual performance
• 401(k) with up to 4% company match and 3% automatic company contribution
• Vacation starting at 3 weeks and 11 paid holidays per year
• Company-sponsored medical, dental, and vision insurance
• Company-paid life, AD&D, and long-term disability insurance options
• Mental health benefits for the entire family, including 8 free annual sessions per person
• Wellness programs and incentives, including biometric screenings & wellness challenges
• Paid time away from work for illness or injury, as well as paid parental bonding time
• Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
• Company match for charitable contributions
• Education assistance and professional development support
• Financial and retirement counseling
• Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!

Equal Opportunity Employer

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Human Resources.