Job Details

Job Description

We are seeking a dependable and customer-focused Call Center Customer Service Representative to join our clients' team. The ideal candidate will have excellent communication skills, a strong work ethic, and a commitment to providing outstanding service to every customer. This role involves handling inbound and outbound calls, resolving customer inquiries, and maintaining accurate records in our client's system.

Responsibilities

• Answer and manage inbound/outbound calls in a professional and courteous manner
• Assist customers with account questions, order inquiries, and issue resolution
• Document all customer interactions accurately in the company's CRM system
• Follow call center scripts, policies, and procedures
• Escalate complex issues to supervisors or other departments when necessary
• Meet or exceed daily and monthly performance metrics
• Maintain a positive and professional attitude at all times

• High school diploma or equivalent required; associate degree preferred
• 2+ year of customer service or call center experience preferred
• Strong communication and active listening skills
• Ability to multitask and navigate computer systems efficiently
• Reliable, punctual, and detail-oriented
• Team player with a positive attitude