Job Details

Business Analyst, Operations

PenFed is hiring a (Hybrid) Business Analyst, Operations at our Eugene, Oregon or Tysons, Virginia location. The primary purpose of this position is to provide strategic business analysis services to the Operations division and support ongoing development on existing and new systems. This position will work closely with Operations leadership and management to gain an in-depth understanding of the strategy, process, services, roadmap, and the context in which the business unit operates.

Responsibilities

Support multiple projects by completing and updating project documentation, managing project scope, adjusting schedules as needed, determining daily priorities, ensuring efficient and on-time delivery of project tasks and milestones, follows proper escalation paths, and manages customer and supplier relationships.

Understand and develop process flows related to Operational procedures and systems, including key decision points. Analyze process flows with the goal of identifying opportunities for improvement, re-engineering, and/or elimination.

Coordinate the evaluation, scope and completion of new development requests.

Support occasional late-night deployments for production validation.

Conduct stakeholder demos, presentations and assist in business development initiatives.

Effectively act as the liaison between our users, vendors and the application development teams.

Perform both certification and/or user acceptance testing and/or coordination for changes affecting the assigned stakeholders.

Research, document, and troubleshoot new issues within the platform assigned, ensuring fixes are adequately addressing root issues and updates are communicated with affected users.

Work with business users and IT teams comprised of varying backgrounds to produce deliverables which meet business needs whilst aligning with the direction or vision of the strategy team.

Complete ongoing extracurricular research, training, and other activities to keep apprised of the latest industry trends and best practices.

Produce proofs of concept to better demonstrate potential and/or proposed solutions to both business stakeholders and IT review boards, ensuring alignment with overall organizational vision and immediate business needs.

Qualifications

Bachelors Degree in Business, Computer Science or a related field is required.

Minimum of three (3) years of experience performing business analysis, working with large amounts of complex data, and developing workflows.

Agile/Scrum background preferred.

Experience with JIRA, Confluence, any project management tool: MS Project, Smartsheet, etc.

Experience with eliciting and documenting both functional and non-functional technical requirements in financial services setting is preferred.

Experience gathering technical and business requirements and documenting User Stories in Jira.

Experience with API integration testing and with using ETL tools is preferred.

Familiarity with Azure, Tableau, SQL and relational databases to work on business intelligence/reporting applications.

Experience with Salesforce Sales Cloud and Service Cloud preferred.

Experience as a Salesforce Administrator or Salesforce equivalent expertise.

Demonstrated proficiencies in Salesforce functions including reports and dashboards, workflows, and other tasks.

Experience working for a Financial organization or other highly regulated sector.

Excellent verbal and written communication skills - comfortable and self-assured communicating to all levels of the organization, both business and IT.

Effective time management, problem solving and multi-tasking skills.

Effective presentation skills.

Ability to manage priorities effectively and move between projects as needed.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

No additional licenses or certification required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Travel to branch locations to help onboard or test features that need physical representation will be required.

About Us

Established in 1935, PenFed today is one of the countrys strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-###-####.