Job Details

Summary:

This position will provide primary customer service support for Performance Products Division customers. It will provide backup support for all other customers served from the Eugene Branch (site 10). This position involves direct contact with multiple salespeople, customers and internal departments. This position will perform a variety of office assistance, support, and clerical work, including customer order entry and strong customer service support. It is critical to handle multiple priorities and frequent interruptions.

Primary Duties:

• Customer / Sales point of contact - provide professional, customer-focused contact by telephone or in-person.
• Order Entry - Receiving orders by phone, fax, e-mail, etc. Ensure orders are entered into IFS accurately, edited for part number, description, pricing, etc.
• Quote Pricing over phone/fax as requested by customers.
• Order Support - Follow-up on orders placed, purchase orders-as needed, coordinate customer orders with production.
• Strong Customer Service Support. Resolve problems to the customers' satisfaction.
• Set up new sales parts in IFS.

• Perform miscellaneous duties as requested by supervisor

• One year certificate from college or technical school.
• Minimum of 2 years' experience in a similar business environment and / or training.
• Or equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities to perform the job.
• Experience with word processing, data base, spreadsheet, and desktop publishing applications preferred using PC Windows environment.