Job Details

Customer Service Representative

Kimberly Casey with Robert Half is seeking a customer service representative with an eye for design. This opportunity is for a local manufacturing company in Springfield. We are seeking a dedicated customer service professional to act as a key liaison between our client's company and clients, ensuring their needs are met with professionalism and efficiency. This position offers an excellent opportunity for individuals passionate about helping customers with design of their product, and eager to provide exceptional service while contributing to a dynamic and creative environment.

Responsibilities include order management and fulfillment, processing PO's, assisting customers with product details and preferences, utilizing multiple software platforms, and delivering exceptional customer service experience. This role is 100% in-office, M-F, 40 hours per week. Benefits include: 100% paid healthcare premiums for employee, 401K safe harbor employer match, annual bonus, PTO and more. This company offers career growth opportunities as well.

Requirements:

• Minimum of 1 year of experience in customer service or a related field.
• Strong skills in order management, entry, and sales support.
• Proficiency in managing tasks across multiple platforms.
• Enthusiasm for creative design and a keen eye for detail.
• Excellent verbal and written communication skills.
• Ability to assist clients in selecting products that meet their specific needs.
• Background in graphic design, marketing, or related fields is a plus.
• A proactive and team-oriented approach to work.