Job Details

Description

Purpose

Provides support for all leave of absence cases. Effectively coordinates all leave cases to include general administration, comprehensive case management, and program compliance with all related employment and leave laws. Performs exemplary customer service and assistance to team members, leaders, and HR.

Key Responsibilities

• Effectively communicate the company's leave of absence policy, programs, and relevant laws to team members, HR, and management, in alignment and under the guidance of the Leave Manager
• Interpret and administer leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.)
• Administer all aspects of leave programs. Provide extensive case management and coordinate administrative aspects of the cases
• Collaborate with human resources leadership, payroll, and compensation teams to research and resolve employee leave issues
• Analyze leave claims or requests, determines employee eligibility, and independently approves and/or denies leave cases based on relevant medical information and policy
• Coordinate and organize all medical information and ensures that HIPAA and Employee Privacy guidelines are closely monitored and effectively executed
• Document and track all leaves cases, as well as adjust time, pay, and employment status in the UKG WorkForce Ready system as needed
• Work closely with team members to ensure that all relevant completed medical documentation is submitted for timely review. Maintains appropriate contact with all team members on leave and coordinates all aspects of return to work for team members on leave
• Communicate any updates to management/HR on team member's leave of absence or return to work status as well as manages team member return to work or separation of employment
• Report and manage metrics and analytics for all leave cases. Present reports as requested
• Partners closely with HR on all leave cases
• Serve as backup and provide support to on-site human resources for operations team member leaves
• Manages STD/LTD programs in conjunction with the benefit team. Ensures that all disability claims are coordinated with FMLA or general medical cases
• Serve as the point of contact for the appeal process with the State of Oregon for Family Paid Leave appeals, or similar programs
• Assists in the creation and facilitation of leave administration training
• Other duties as assigned
• Model Company core values

• 2+ years of HR, Benefits, Leave Administration/Management or related experience

• Experience in multiple state leave administration
• Bachelor's degree in Human Services, Human Resources, or related field
• PHR/SPHR Certification
• Completion of specialized certification or training on FMLA/leave administration