Job Details

divh2Customer Service Representative/h2pSanipac is seeking a high-energy, detail-oriented customer service representative to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!/ppLocation: Eugene, OR/ppSchedule: MondayFriday, 8:00 AM 5:00 PM/ppPay: $20.00/hour. +$0.50/hour for bilingual applicants/ppFull benefits: Medical, dental, vision, life, disability, FSA/ppPaid holidays off generous PTO/pp401(k) with company match/ppOpportunities for career growth within a stable, nationwide company/ppA culture built on teamwork, respect, and integrity/ppWork environment: On-site position (in-office only)/ppResponsibilities:/pulliAnswering high volumes of incoming calls from new and existing customers/liliAssisting with service start, changes, cancellations, and billing inquiries/liliResponds to voicemail email inquiries from customers./liliUsing company systems to input and manage customer account data/liliResolving service issues with professionalism and accuracy/liliCoordinating with other departments to resolve issues quickly/liliMaintaining a positive, can-do attitudeeven during peak call times/liliVarious office tasks in other areas as needed./liliYou should be able to start tasks on your own, work well by yourself and with others./li/ulpWorking environment:/pulliComfortable and well-lit office in a professional call center/liliIndividual workstations with computer, headset, and phone/liliFast-paced, team-driven atmosphere with minimal downtime/liliLong periods of sitting, typing, and phone interaction required/li/ulpWhat were looking for:/pulli2+ years of customer service experience in a high-volume atmosphere./liliArithmetic skill needed to calculate rate adjustments for discounted or partial service/liliKnowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information./liliExperience with MS Word, Excel, and email preferred. Typing and 10-key skills are required./liliExcellent organization and communication skills./liliAbility to analyze and solve problems. Gather data, compile information, and prepare reports/li/ulpWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div