Job Details

Recommended Job Titles

• Product Operations Coordinator (Best for a balanced 50/50 split)
• Innovation & Fulfillment Specialist (Highlights the growth/new product aspect)
• Technical Fulfillment Lead (Emphasizes the scientific knowledge required for the role)

New Job Description: Product Operations Coordinator

Position Summary The Product Operations Coordinator is a hybrid role that bridges Research & Development (R&D) and e-commerce logistics. This individual supports the innovation team by preparing product samples and executing lab trials while simultaneously managing the end-to-end fulfillment process for e-commerce orders, tradeshows, and marketing needs.

Key Responsibilities

1. R&D Lab Support & Innovation

• Prepare R&D samples and benchtop trials according to specific formulas and test plans.
• Accurately weigh and measure ingredients using laboratory scales and maintain meticulous records of formulations and results.
• Assist with sensory evaluations, internal reviews, and customer presentations.
• Maintain a clean, food-safe R&D lab, ensuring all equipment is sanitized and ingredients are properly labeled and stored.

2. E-Commerce & Frozen Fulfillment

• Manage the master order tracker and Shopify platform to ensure consumer e-commerce orders are processed and shipped on time.
• Pull frozen inventory from the freezer and pack shipments for consumers, retailers, and marketing requests.
• Coordinate logistics for tradeshows, including packing samples, displays, and promotional items with proper documentation.
• Problem-solve shipping issues and coordinate backhauls or lot tracking for necessary materials.

3. Inventory & Facility Management

• Manage a dual inventory: raw ingredients for the lab and finished goods/marketing materials for fulfillment.
• Monitor stock levels, flag low quantities, and coordinate reorders for both lab and marketing supplies.
• Maintain strict adherence to GMPs, food safety protocols, and sanitation procedures in both the lab and fulfillment areas.

Qualifications & Requirements

• Experience: 2-4 years of experience in food manufacturing, lab environments, or order fulfillment.
• Technical Skills: Proficiency in Microsoft applications, Shopify, and inventory management systems.
• Physical Requirements: Ability to stand for long periods, lift/carry up to 50 lbs, and work in cold environments (freezers/coolers) for extended periods.
• Soft Skills: Extreme attention to detail, ability to follow complex written formulas/instructions, and strong time management to balance competing lab and shipping deadlines.

Shared Tasks & Efficiencies

Merging these roles creates a "super-user" of your inventory and product knowledge:

• Cold Chain Expertise: Both roles require working in freezers and handling frozen goods. The new hire becomes the primary owner of freezer organization.
• Quality Control: Because this person makes the samples and ships them, they act as a final "brand gatekeeper," ensuring that what the consumer receives matches the R&D gold standard.
• Inventory Synchronization: By managing both raw ingredients and finished stock, this person can flag shortages that might affect both new product trials and upcoming e-commerce promotions.