Job Details

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

The Customer Service Representative is a full-time, phone-based role responsible for handling a high volume of inbound customer calls in a fast-paced call center environment. This position delivers outstanding, professional service by accurately researching inquiries, providing appropriate resolutions, and thoroughly documenting each interaction. Representatives will also make outbound calls as needed to obtain additional information or resolve open issues.

Customers include a diverse mix of providers, members/patients, clients, and insurance partner s , requiring strong communication skills, attention to detail, and a commitment to exceptional service.

Required Qualifications

• 2 year of customer service experience; (healthcare/ health insurance experience).

• 2 year of experience handling inbound/outbound calls and managing call queues.

• Claims processing knowledge is a plus.

• Call handling and queue management.

• Experienced in remote work environments with strong technical aptitude.

• ?Multiscreen navigation and ability to manage several applications at once.

• Microsoft Outlook and outlook (email management, scheduling) experience.

• Proven capability to prioritize tasks, multitask efficiently, and maintain attention to detail.

• Strong verbal and written communication skills, providing clear and concise responses to customer inquiries.

Preferred Qualifications

• Medical terminology or Claims knowledge.

Education

• High School Diploma/ GED required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 02/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.