Job Details

Associate Director

At Mansfield Hall, benefits are part of how we care for the full human doing demanding, meaningful work. We design our benefits to support rest, stability, and trust, because caring for students starts with caring for our people.

Time Away, Rest & Life Support

Employees accrue paid time off to use for vacation, illness, personal needs, and life events. PTO is designed to support balance, recovery, and sustainability. Each year, Mansfield Hall and Canopy College Coaching close for two weeks during the winter holiday period. Employees receive paid Winter Break time in addition to PTO, creating meaningful, protected rest.

Medical, Family & Life Event Leave

When health or life events require time away, employees have access to paid and unpaid leave options, including medical leave, family care leave, and bereavement leave. Mansfield Hall also provides fully employer-funded short-term disability, offering up to four weeks of income replacement at 100 percent pay, along with long-term disability coverage to support financial stability during extended illness or injury.

Health, Wellness & Financial Security

Medical Insurance (Two Plan Options) Mansfield Hall offers two medical plan options and pays the majority of monthly premium rates to help keep out-of-pocket costs minimal. Employees may choose a lower-deductible or HSA-eligible plan, which includes a pre-tax employer HSA contribution. Both plans include preventive care covered at 100 percent, access to a national PPO provider network, mental health, and prescription drug coverage.

Wellness Care Benefit Employees accrue wellness dollars based on hours worked, which can be used for a wide range of wellness-related expenses, including fitness, mental health supports, alternative care, dental and vision expenses, and more. Unused balances roll over year to year.

Dental & Vision Coverage Mansfield Hall offers dental and vision coverage options to support routine and preventive care. In addition, employees can use employer-funded wellness dollars toward eligible dental and vision expenses, helping offset out-of-pocket costs.

Life & AD&D Insurance Mansfield Hall provides employer-paid life and accidental death and dismemberment coverage, with additional voluntary life and dependent coverage options available to employees.

Retirement Savings (401(k)) Employees are eligible to participate in the Mansfield Hall 401(k) plan, which includes a Safe Harbor employer match to support long-term financial security.

Everyday Supports That Matter Employees working on-site have access to free meals and drinks during their shifts, reducing daily expenses and supporting energy during the workday. We provide support for work-related cell phone and internet use, recognizing these as essential tools rather than personal burdens. Required travel, tools, and job-related expenses are covered or reimbursed so employees are not subsidizing their work out of pocket.

Culture as a Benefit Some of the most meaningful benefits at Mansfield Hall are not insurance plans, but how we show up for one another. We care for the full human by operating with trust, flexibility, and shared responsibility. When life happens, employees are supported in taking the time they need. Work is structured so no one carries the load alone, and teams step in to support one another and our students. We recognize that this work is both meaningful and demanding, and we prioritize psychological safety, respect for boundaries, and sustainability over burnout. Our goal is to create an environment where people feel supported, trusted, and able to do their best work over time.

Position Summary:

The Associate Director functions in a key leadership role at Mansfield Hall, embodying and promoting the organization's mission, values, philosophy, and approach. This position is responsible for, alongside the Executive Director, managing the student life team and Directors and other staff as needed. They focus on enhancing departmental and program operations with a goal of fidelity to our core value proposition, our coaching model, skillful management and assessment of support and interventions, and exceptional administrative and operational oversight. They also play a key front-facing role of representing us with families, educational consultants, vendors, and other key stakeholders.

Supervises: director/case manager/coach level staff, as assigned

Essential Functions:

Leadership and Management

• Foster a site culture based on MH core values, commit to proactive and well-regulated coaching and supervision for both students and staff with a goal of strengthening social emotional and professional skill development and ensuring a safe and inclusive community for all.
• Supervise and develop team members (as designated), including onboarding, training, performance management, and ongoing professional development.
• Uphold and help shape policies and procedures that reinforce Mansfield Hall's mission and a safe, inclusive, and adaptive learning community.
• Lead cross-functional or cross-site initiatives as assigned and collaborate with leadership to ensure cohesive student support and continuous program improvement.
• Provide strategic, programmatic, and administrative support to the Executive Director; serve as site leader during absences or transitions.
• Ensure program execution aligns with budgetary goals and organizational values.

Program Management and Case Supervision

• Ensure the highest quality and MH philosophically aligned student life and social emotional learning services to fulfill our core promise to families and students.
• Lead weekly case supervision and Student Life team meetings to ensure alignment and execution of support plans.
• Serve as a primary contact for incident response and documentation, maintaining a strengths-based and restorative approach.
• Guide effective communication and partnership strategies with families and consultants to foster transparency, student agency, and reduce surprises.
• Participate in the On-Call System, including training and supporting team response for after-hours needs.
• Manage a student caseload across Student Life, and conduct weekly 1:1 coaching sessions to support intrinsic motivation, executive functioning, self-advocacy, and pro-social communication.
• Collaborate with students to develop individualized MAPs and Student Plans, track progress, and adjust supports as needed.
• Oversee key student services, including doctor and therapy appointments, medication management, travel arrangements, and onboarding from enrollment through arrival.
• Coordinate and collaborate with Mansfield Hall staff, school officials, service providers, and other stakeholders to support students in meeting programmatic goals.
• Ensure accurate documentation and effective use of tools such as BRIEF, MAPs, CASI, Student Development Plans, and the Pathway to Independence Inventory.
• Maintain proactive and timely communication with families and referral sources, providing meaningful updates on student development and support structures.
• Represent the program in admissions, recruitment, marketing, and public-facing events.
• Provide interim case management coverage during staff absences, leaves, or transitions.
• Provide pre-arrival student support to all incoming students and their families in a timely and skillful fashion that increases each student and family's commitment to Mansfield Hall and ensures they have the necessary ancillary providers lined up (such as therapists) and appropriate supports in place from arrival day onward.
• In collaboration with the Executive Director, oversee internal admissions for both students returning residential and transitioning to and remaining in post residential services.

Social Emotional Learning & Restorative Practice

• Provide onsite modeling, consultation, and training in Social Emotional Learning and Restorative Practice so that the whole team increases capacity in these areas and can take on increased facilitation or leadership as their skill level grows.
• Oversee implementation of the Restorative Practice curriculum and support, facilitating circles related to conflict, harm, and community building and building the capacity of other staff to facilitate restorative practice through training and modeling and mentoring.
• Implement and help develop the cross-site interpersonal communication and wellness seminar curriculum and ensure consistent delivery and engagement by students.
• Cultivate partnerships with area mental health and service providers to ensure students have access to therapeutic, medication, Speech & Language, and Occupational Therapy providers in the area.

In performing their duties, our employees are expected to behave in a way that reflects Mansfield Hall's commitment to a supportive and encouraging living and learning environment. This includes effective and respectful interaction with co-workers and students alike, embracing our inclusive work and living environment, and always acting in consideration of the privacy and integrity of our students.

Minimum Qualifications:

• Master's degree in education, counseling, social work, psychology, or a related field; or equivalent professional experience.
• Minimum of five years of progressively responsible experience in higher education, student affairs, or programs supporting diverse learners with co-occurring needs.
• Demonstrated success supervising and developing teams, managing operations, and collaborating across departments.
• Experience with direct student coaching, case management, or student development programming.
• Familiarity with program