Job Details

Job Summary:
Join our dedicated team as an Overnight Retail Security Officer, where your primary role will be to ensure the safety and security of our retail environment. You will establish positive relationships with customers, local law enforcement, and fire departments while remaining vigilant and aware of your surroundings. Your professionalism and exceptional customer service will be key to succeeding in this position.

Basic Functions:

• Manage entrances and monitor pedestrian and vehicle traffic.
• Conduct regular patrols of buildings and perimeters.
• Escort personnel and materials as necessary.
• Inspect security and fire hazards diligently.
• Handle special assignments as required.

Responsibilities:
As the Overnight Retail Security Officer, your duties will vary based on post assignments. Here's how you can contribute:

• Punctually report to your post in full uniform.
• Maintain a professional appearance and provide a friendly greeting to customers, visitors, and employees.
• Stay updated on all post order revisions and information shared by the customer and Andy Frain Services.
• Patrol the physical property or maintain a fixed post, proactively reporting any suspicious activity and investigating incidents.
• Monitor security cameras and equipment as per post orders to ensure safety.
• Familiarize yourself with emergency protocols to respond effectively to alarms, incidents, and emergencies.
• Complete Daily Activity Reports, log entries, Incident Reports, and any required documentation related to your duties.
• Propose enhancements for safety and loss prevention processes based on your observations.
• Understand life safety systems, fire panels, CCTV systems, and ensure their safe and continuous operation.
• Comply with training and regulations set forth by Andy Frain Services and other regulatory agencies.
• Maintain daily communication with your Security Supervisor regarding any new security issues or suggestions for improvement.

Skills and Abilities:

• Integrity, alertness, and discipline as stewards of employee and customer safety.
• Exemplify constant vigilance and dedication to your role.
• Strong customer service skills aligned with Andy Frain Services' Mission Statement.
• Ability to manage multiple priorities efficiently in a fast-paced environment.
• Work collaboratively and respond effectively to direction and change.
• Exhibit a sense of urgency in addressing security concerns.
• Strong verbal and written communication skills.

This job description provides a general overview of the position and may not encompass all responsibilities. Andy Frain Services reserves the right to make modifications as needed.