Job Details

The position as a Retail Solutions Specialist will travel to retail locations (based in Atlanta GA and the surrounding area.) to support the training and maintenance initiative of our product line. This person will serve as the liaison between the Retail Solutions department and the internal customer base. This role will train store personnel and lottery reps after SCiQ store installation, conduct and review site surveys, maintain the retail equipment, documentation and system staging to ensure a smooth installation process.The individual in this role will be required to assist the department with a variety of activities across the areas of research, analytics, and operations.Principal Functions & Responsibilities:* Work in a retail store environment, such as gas stations, c-stores, grocery stores, liquor stores, drug stores, mass merchandise, and dollar stores* Responsible for organizing and training store managers and clerks on lottery equipment* Act as a liaison between Retail Solutions, lottery, retail and internal customers* Assist with SCiQ project rollout preparation (i.e., conduct store pre-sites, pre-site documentation, system staging)* Complete online surveys with photos and details gathered from store visits* Conduct and review pre-implementation documentation to ensure accuracy during installs* Conduct full-scope innovation/systems demonstrations* Conduct Train-the-Trainer and product information presentations with internal and external customers* Monitor and evaluate training program's effectiveness and provide recommendations for modifications* Maintain consistent working knowledge of all SG systems functionalities and enhancements while also being responsible for presenting any potential system opportunities with recommended solutions* Serve as high-tier support to field questions and investigate concerns raised by lottery and retail partners* Work with internal teams to ensure the product technology functions as designed* Work with other departments in support of site sales and support goals* Ability to adapt to a fast-paced environment* Ability to be accountable and responsible to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies* Ability to communicate problems with management* Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance with the Field Service Protocol* Other functions and responsibilities as assigned.