Unifi Services - - Responsibilities: Leading a team of agents in customer service duties; Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance; Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems; Direct passengers through Customs, Immigration, and Quarantine; Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity