Job Details

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Vice President of Restaurant Operations

The Vice President of Restaurant Operations is a senior enterprise leader responsible for the overall operational health, performance, and culture of our organization across all brands and business units. This executive role provides strategic leadership to Directors of Operations and drives change management, profitability, operational excellence, and values-based leadership. The VP ensures operational strategies align with business objectives, company values, and long-term growth goals while creating a consistent, high-performance culture across geographically dispersed locations.

Key Responsibilities

Leadership, Management, & Accountability

Provide executive oversight and strategic direction to all Directors of Operations.

Translate organizational vision into clear expectations for operational leaders.

Build and sustain a strong leadership bench through coaching, mentoring, and development.

Establish performance expectations and accountability structures for operational leadership.

Model company values in all decisions, behaviors, and leadership practices.

Promote employee engagement, retention, and psychological safety.

Maintain a visible presence in field operations.

Policy & Systems Adoption

Collaborate across departments to establish consistent operational standards and governance.

Lead enterprise-wide change initiatives, including new systems, processes, and standards.

Ensure 100% compliance with operational policies across all brands and locations.

Partner with People Operations, IT, and Accounting to optimize enterprise tools and technology.

Leverage technology to monitor performance and drive continuous improvement.

Financial Management & Profitability

Own operational financial outcomes across all brands, including sales, margins, and labor efficiency.

Drive performance conversations and turnaround plans for underperforming locations.

Review and approve operating budgets in collaboration with CFO and Directors of Operations.

Analyze P&L trends and implement corrective actions to achieve goals.

Identify opportunities for cost savings, efficiency, and revenue enhancement.

EOS Execution & Accountability

Implement and uphold the EOS framework across operations.

Align operational priorities with company Rocks and L10 cadence.

Ensure clear goal-setting, issue identification, and resolution.

Maintain disciplined follow-through on commitments, scorecards, and action items.

Partner with the leadership team to remove barriers to execution and enhance organizational transparency.

General Responsibilities

100% attendance and reliable availability.

Model and promote company values including compassion, communication, and collaboration.

Qualifications & Skills

Proven executive leadership in multi-unit, multi-brand restaurant operations.

Expertise in change management and organizational transformation.

Advanced financial, analytical, and strategic planning skills.

Strong data literacy with ability to leverage technology and dashboards to drive operational decisions.

Exceptional communication, coaching, and influence skills.

Experience leading geographically dispersed teams.

Bachelor's degree preferred (or equivalent combination of education and experience).

Working Conditions

Combination of office, travel, and in-restaurant environments.

Exposure to operational restaurant settings, including varying temperatures, noise, and physical activity.

Frequent travel by car and/or air.

Why Join Us?

Lead a high-performing, values-driven organization.

Influence multi-brand operational strategy and growth.

Develop a strong leadership team across multiple geographies.

Drive innovation and operational excellence in a dynamic, fast-paced industry.