Job Details

A company is looking for an Associate Customer Support Specialist (Remote - UK).Key ResponsibilitiesServe as the primary point of contact for basic technical support and product-related inquiries from customersProvide exceptional customer service for tier 1 tickets via phone calls while maintaining professionalism and empathyInvestigate complex software issues and collaborate with teams to escalate customer issues appropriatelyRequired QualificationsPrevious experience in a customer support or technical support role, preferably in the software industryIn-depth knowledge of fleet management software and related technologies is a plusStrong analytical and problem-solving skills for troubleshooting complex technical issuesCustomer-centric mindset with a passion for delivering exceptional support experiencesProficiency in using customer support tools and software, including ticketing systems and CRM software