Job Details

A company is looking for an IT/Helpdesk Supervisor to lead and scale day-to-day IT support operations in a remote environment.Key ResponsibilitiesLead day-to-day IT helpdesk operations and supervise support team performanceManage and prioritize ticket queues to ensure timely resolution and SLA adherenceServe as the escalation point for complex technical issues (Tier 2/3 support)Required Qualifications3-5+ years of IT support or helpdesk experience1-3+ years of team leadership or supervisory experienceExperience supporting remote or hybrid work environmentsStrong experience with Google Workspace administrationProficiency supporting Windows and macOS environments