Job Details

A company is looking for a Service Designer to enhance user adoption and usability in complex systems for a government healthcare client.Key ResponsibilitiesLead or support service design workstreams and map user journeys and service processesIdentify service gaps and translate findings into prioritized recommendations and improvementsDesign and execute research approaches and facilitate workshops to align diverse stakeholder groupsRequired Qualifications4+ years of experience in service design, UX, or experience strategyBachelor's degree in Design, Human-Centered Design, Human-Computer Interaction, or related fieldExperience delivering end-to-end service design artifacts for complex systemsStrong user research and synthesis capabilities with qualitative and quantitative dataProven ability to facilitate workshops and manage stakeholder relationships