Job Details

Sanipac, is seeking a high-energy, detail-oriented CSR to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!.Location: Eugene, OR,Schedule: Monday-Friday, 8:00 AM - 5:00PMPay: $20.00/hour. +$0.50/hour for bilingual applicants* Full Benefits: Medical, Dental, Vision, Life, Disability, FSA* Paid holidays off & Generous PTO.* 401(k) with company match* Opportunities for career growth within a stable, nationwide company* A culture built on teamwork, respect, and integrityWork Environment: In-Office, (No remote/Hybrid ).Responsibilities.* Answering high volumes of incoming calls from new and existing customers* Assisting with service start, changes, cancellations, and billing inquiries* Responds to voicemail & email inquiries from customers.* Using company systems to input and manage customer account data* Resolving service issues with professionalism and accuracy* Coordinating with other departments to resolve issues quickly* Maintaining a positive, can-do attitude-even during peak call times* Various office tasks in other areas as needed.* You should be able to start tasks on your own, work well by yourself and with others..Working Environment:* Comfortable and well-lit office in a professional call center* Individual workstations with computer, headset, and phone* Fast-paced, team-driven atmosphere with minimal downtime* Long periods of sitting, typing, and phone interaction required.What We're Looking For:* 2+ years of Customer Service experience a high-volume atmosphere.* Arithmetic skill needed to calculate rate adjustments for discounted or partial service* Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.* Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.* Excellent organization and communication skills.* Ability to analyze and solve problems. Gather data, compile information, and prepare reports.* If applying through indeed* To be considered for any of our openings you must complete an application directly through our website: www.wasteconnections.com.Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.