Job Details

Do you want to be part of a dynamic organization well known for excellence and commitment to high-quality and effective services? The City of Eugene Public Works Maintenance Division is recruiting for an Application Support Analyst to serve on the Roosevelt Information Technology Services (RITS) Team.

The Application Support Analyst performs a variety of professional and analytical work in software development, application support, and project collaboration across both business and process control environments. The work requires strong technical skills, excellent communication, and the initiative to develop modern, full-stack solutions that serve City staff and citizens alike. Assignments require the use of independent judgment, forward thinking, and a willingness to learn and adapt in a dynamic environment.

Design, develop, test, and maintain C# progressive web applications (PWAs) using the Microsoft .NET ecosystem, with a strong focus on Microsoft Blazor (Server and/or WebAssembly).

Build and maintain full-stack Azure cloud-hosted applications including front-end UI, API layers, and back-end services - leveraging the following Azure platform services:

• Azure App Services for hosting and scaling web applications
• Azure Key Vault for secrets management and application security
• Azure Database Services (Azure SQL) for data persistence
• Azure Redis Cache for distributed caching and session management
• Azure Front Door for global routing, load balancing, and WAF
• Application Insights for real-time monitoring, logging, and diagnostics
• Azure Storage Account Services for blob, table, queue, and file storage
• Azure DevOps for CI/CD pipelines, sprint planning, work item tracking, and source control

Develop and consume RESTful APIs and service integrations; implement real-time features using SignalR for live data updates and event-driven communication within applications.

Produce high-quality client-side user experiences using HTML5, CSS3, and JavaScript; apply modern UI component libraries and third-party component frameworks to meet usability and accessibility standards.

Design and optimize Microsoft SQL Server databases: create and maintain tables, stored procedures, views, functions, and indexes; perform data analysis, data conversion, and query tuning using SQL Server Management Studio (SSMS).

Implement full-text search and indexing solutions using Lucene.NET; design indexing strategies that improve application search performance and relevance.

Integrate GIS and mapping capabilities into applications; work with ESRI/ArcGIS platform components and spatially-aware data to deliver map-driven features within the .NET application framework.

Implement modern authentication and authorization practices including Easy Auth (Azure App Service Authentication), OAuth 2.0, OpenID Connect, and Microsoft Entra ID (Azure Active Directory) for both staff and citizen-facing applications.

Design and implement Azure infrastructure as code using Bicep templates for repeatable, auditable cloud resource provisioning.

Create wireframes and interactive prototypes to communicate application design to stakeholders; lead or participate in UX design reviews to ensure excellent user experience and intuitive interfaces.

Use .Net Aspire and Docker instance management for local development

Write clear, thorough technical documentation including code comments, API documentation, architecture decision records, and end-user guides.

Administer the project backlog; plan and execute work within an Agile Scrum framework using Azure DevOps sprint boards (or other similar tools), user stories, and acceptance criteria.

Collaborate with department personnel across Public Works and other City divisions to analyze business processes and design innovative software solutions that improve efficiency, productivity, and service delivery.

Assist users with hardware and software selection, installation, and implementation; research technology trends, evaluate vendors, and support the RFP process for software procurement.

Coordinate and conduct peer code reviews; enforce coding standards, security best practices, and Clean Architecture principles across the team''s codebase.

Stay current with emerging technologies, Microsoft platform updates, and Azure service releases; proactively identify opportunities to improve existing systems.

Maintain detailed logs of issues, resolutions, and system changes; provide Tier 2/3 application support and troubleshoot complex software problems across the RITS application portfolio.

Perform data analysis, data conversion, system integration, and system administration tasks as assigned.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.

The City will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of progressively responsible experience in software application development, including demonstrable experience with full-stack .NET development, Azure cloud services, and modern web technologies. Experience with C#, SQL Server, Azure DevOps, and client-side development is required.

Training:

Requires a Bachelor''s degree from an accredited college or university in Computer Science, Information Systems, Software Engineering, or a closely related field. Relevant Microsoft certifications (e.g., AZ-204, AZ-900, AZ-400) are a plus.

Knowledge of:

• .NET Core / 7+ application framework, C#, ASP.NET MVC, .NET 4 and Microsoft Blazor (WebAssembly)
• Azure cloud services architecture and design - App Services, Key Vault, Azure SQL, Redis, Front Door, Application Insights, Storage Accounts, and Azure DevOps
• Azure Bicep for infrastructure-as-code and repeatable cloud resource provisioning
• Client-side development: HTML5, Razor, CSS3, JavaScript, and modern UI/component frameworks
• API design and development: RESTful services, JSON, and real-time communication patterns using SignalR
• Microsoft SQL Server and SQL Server Management Studio - tables, stored procedures, indexes, and performance tuning
• Full-text search and indexing with Lucene.NET
• GIS and mapping integration, including ESRI/ArcGIS platform components
• Modern authentication practices: Easy Auth, OAuth 2.0, OpenID Connect, Microsoft Entra ID (Azure Active Directory)
• Agile Scrum methodology and Azure DevOps for sprint management, CI/CD pipelines, and work item tracking
• Microsoft Clean Architecture principles and DevOps best practices
• UX design practices: wireframing, prototyping, and user-centered design principles
• Software documentation standards and technical writing
• Multiple platforms, network fundamentals, and information security principles
• Business process redesign, application analysis and design, and data modeling

Ability to:

• Design, build, and deploy full-stack web applications using Visual Studio and Visual Studio Code within the Microsoft Azure ecosystem
• Design and build strong UI and UX components for our applications
• Write clean, maintainable, and well-documented C# code following Clean Architecture patterns
• Develop and consume RESTful APIs and integrate third-party components and services
• Design and optimize SQL Server databases for application workloads
• Implement GIS and mapping features within .NET applications
• Apply authentication and authorization patterns to secure web applications
• Create wireframes and prototypes to support user experience design and stakeholder communication
• Troubleshoot complex application issues across the full stack - front-end, API, database, and cloud infrastructure
• Communicate technical concepts clearly to non-technical stakeholders
• Function effectively as a project contributor and, when assigned, as project lead
• Adapt quickly to new technologies, frameworks, and evolving business requirements
• Manage vendor and service contracts as applicable
• Stay current with Azure platform updates, .NET releases, and emerging web development practices