Job Details

Customer Service Representative

Sanipac is seeking a high-energy, detail-oriented customer service representative to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!

Location: Eugene, OR

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay: $20.00/hour. +$0.50/hour for bilingual applicants

• Full benefits: medical, dental, vision, life, disability, FSA
• Paid holidays off & generous PTO.
• 401(k) with company match
• Opportunities for career growth within a stable, nationwide company
• A culture built on teamwork, respect, and integrity

Work environment: In-office, (no remote/hybrid)

Responsibilities:

• Answering high volumes of incoming calls from new and existing customers
• Assisting with service start, changes, cancellations, and billing inquiries
• Responds to voicemail & email inquiries from customers.
• Using company systems to input and manage customer account data
• Resolving service issues with professionalism and accuracy
• Coordinating with other departments to resolve issues quickly
• Maintaining a positive, can-do attitude—even during peak call times
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

Working environment:

• Comfortable and well-lit office in a professional call center
• Individual workstations with computer, headset, and phone
• Fast-paced, team-driven atmosphere with minimal downtime
• Long periods of sitting, typing, and phone interaction required

What we're looking for:

• 2+ years of customer service experience in a high-volume atmosphere.
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
• Experience with MS Word, Excel, and email preferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.