Job Details

Dispatcher - Electrical, Plumbing, Heating and AirLocations: EugenePay: $24-$27 per hour based on experience + weekly profit sharing. Annual earnings: $59,200 - $68,800. Our Dispatchers, on average, make $64,021 a year.Schedule: Monday - Friday, 8 am - 5 pmJoin Our TeamAt Reynolds Electric, Plumbing, Heating and Air, dispatching is the center of how our service team operates each day.Every day is different. Calls change. Priorities shift. Technicians need support in real time. Customers need clear communication. And the schedule needs to be actively managed, not just maintained.We are looking for someone who thrives in a high-energy environment, communicates with confidence, and can stay organized while everything around them is moving quickly. If you enjoy solving problems on the fly, keeping people moving, and being at the center of the action, this role may be a strong fit.What's In It For YouWe believe great work deserves great support. We offer:Monday to Friday schedule (no weekends or on-call)Competitive pay: $24 to $27 per hour ($49,920-$56,160 per year)100% employer-paid medical, dental, and vision insurance for employeesOptional dependent coverage (up to 60% employer contribution)80 hours of front-loaded PTO plus 7 to 9 paid holidays annually401(k) with company match$20,000 employer-paid life insuranceTraining and development in a growing, team-focused environmentLong-term career growth opportunities within a respected, established companyPosition OverviewAs a Dispatcher, you will manage and continuously adjust the daily schedules of our electrical, plumbing, and HVAC technicians. You will play a key role in ensuring work flows efficiently from booking to completion while maintaining strong communication between customers, technicians, and internal teams.This is a fast-paced, high-accountability role that requires quick thinking, strong prioritization, and the ability to stay calm and effective under pressure.What You'll Be Responsible ForActively manage and adjust technician schedules throughout the day to maximize efficiency, revenue goals, and customer serviceMatch technician skills to job types while balancing urgency, geography, and availabilityCommunicate constantly with field technicians to support job progress, updates, and real-time changesProvide professional and clear customer communication regarding scheduling, updates, and reschedulesHandle high volumes of incoming changes while maintaining accuracy and urgencyCoordinate with logistics to ensure materials, permits, manpower, and multi-trade coordination are alignedEnsure proper job setup and accurate data entry for reporting and scheduling integritySupport outbound scheduling efforts and help ensure the board remains full and productivePartner closely with Customer Service Representatives and leadership to prioritize urgent needsIdentify and correct scheduling or job detail errors quickly and accuratelyTake ownership of follow-up tasks and ensure nothing falls through the cracks by end of dayWhat Success Looks LikeThe schedule is actively managed, not passively followedTechnicians are consistently utilized efficiently and productivelyCustomers feel informed, supported, and confident in our serviceChanges are handled quickly without confusion or delaysCommunication between office and field is clear, consistent, and proactiveYou remain composed, accurate, and effective during high-volume periodsWhat We're Looking ForStrong communication skills with the ability to confidently manage multiple conversations at onceA calm, solution-focused mindset in a fast-paced, constantly changing environmentHigh attention to detail with strong organizational and follow-through skillsAbility to prioritize quickly and make real-time decisionsComfortable working in a performance-driven, high-accountability environmentTyping speed of 50+ WPM and strong computer navigation skillsProficiency in Microsoft Word, Outlook, and CRM systemsCustomer service experience in a professional setting (1+ years preferred)Dispatching, scheduling, logistics, or trade industry experience is a plus but not requiredStrong attendance, reliability, and personal accountabilityOpen to coaching, feedback, and continuous improvementAbout ReynoldsWith nearly 65 years serving our community, Reynolds Electric, Plumbing, Heating and Air is built on quality, integrity, and accountability.We operate as a high-performing service organization where teamwork, communication, and continuous improvement drive everything we do. Our team members are supported, challenged, and given opportunities to grow in a culture that values doing the right thing for both customers and each other.If you are ready to work in a fast-paced environment where your decisions matter every day, we invite you to apply.#J-18808-Ljbffr