Job Details

Remote Service Dispatcher

Join an award-winning team at Peaden Air Conditioning, Plumbing & Electrical, where we're committed to delivering 5-star service by building a team of exceptional people. For decades, we've proudly served homeowners across the Florida Panhandle and Lower Alabama. We've been recognized as a Best Place to Work and a Best of Bay winner because we invest in our employees, promote from within, and provide the tools, training, and support needed to build long-term careers.

We're looking for an experienced Remote Service Dispatcher who thrives in a fast-paced environment, enjoys solving problems, and is passionate about providing exceptional support to both customers and technicians.

Schedule

• Full-Time
• MondayFriday
• 8:00 AM5:00 PM Central Time
• 100% Remote
• Candidates must have a reliable high-speed internet connection and a dedicated home office free from distractions. Must be located in FL or AL

Pay & Benefits

• Competitive hourly pay based on experience
• Weekly pay
• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Company-paid Long-Term Disability Insurance
• 401(k) with Company Match
• Paid Time Off beginning your first day
• Paid Holidays
• Paid Parental Leave
• Company-provided equipment
• Ongoing training and professional development
• Career advancement opportunities within a growing organization

The Opportunity

As a Remote Service Dispatcher, you'll play a vital role in delivering an exceptional customer experience by coordinating service calls, supporting field technicians, and ensuring schedules are optimized throughout the day. This position requires someone who can think quickly, communicate effectively, and manage multiple priorities while maintaining a calm, professional attitude.

What You'll Do

• Dispatch service technicians efficiently throughout the day.
• Monitor technician schedules and maximize route efficiency.
• Coordinate same-day service opportunities and emergency calls.
• Communicate schedule updates with technicians and customers.
• Work closely with Customer Service Representatives and Operations leadership.
• Utilize ServiceTitan to manage appointments, technician statuses, and job information.
• Maintain accurate customer and job records.
• Assist with schedule adjustments due to cancellations, delays, or emergency service requests.
• Provide outstanding customer service through clear, professional communication.
• Help ensure daily productivity and operational goals are achieved.

What We're Looking For

• Previous dispatch experience required, preferably in HVAC, plumbing, electrical, or another home service industry.
• Experience using ServiceTitan is strongly preferred.
• Excellent organizational and multitasking skills.
• Strong communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently in a remote setting.
• Strong computer skills, including Microsoft Office and web-based software.
• Reliable high-speed internet and a professional home office environment.
• Positive attitude with a team-first mentality.

Why Build Your Career at Peaden?

Our dispatch team is the heartbeat of our daily operations. You'll work alongside experienced leaders and talented teammates who support one another while helping thousands of customers each year. We invest in our employees through training, technology, and opportunities for advancement because we believe great careers are built through continuous growth. If you're organized, dependable, and enjoy making an impact behind the scenes, we'd love to have you on our team.

Equal Employment Opportunity

Peaden Air Conditioning, Plumbing & Electrical provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.