Job Details

911 Call-Taker/Dispatcher Central Lane 911 is recruiting 911 Call-Taker/Dispatchers! Do you have a passion for helping others, are you excited by a fast-paced working environment, and do you want to make a difference in the community? Our successful candidates will have the ability to respond quickly and appropriately to emergency and non-emergency situations, will have great attention to detail, and will provide unmatched customer service.When hired as a Communications Specialist 1, new hires are required to complete an intensive training to become fully cross-trained and proficient in call-taking and dispatch positions at which they will become a Communications Specialist 2.To learn more about this position, review our links below and come to our Career Night to engage with the 911 staff!Career Night will be held on Tuesday, August 11, 2026 - The presentation will begin at 6:00 p.m. in classroom 5 at the Eugene Springfield Fire Regional Training Center (1705 W Second Ave. Eugene, OR 97402)911 Call Taker/Dispatcher Position Information and Selection Process911 Team VideoApplication Deadline: Monday, August 24, 2026 at 5 p.m. P.T.Accepting Online Applications OnlyInformation on How to ApplySalary: Communications Specialist 1 $30.27 - $33.39 HourlyCall takers and trainees who serve as the front line, doing general intake of emergency and non-emergency calls.Communications Specialist 2 $33.39 - $42.64 HourlyProficient in handling the full scope of call functions (fire, police, and other emergency medical incidents). Incumbents in the Communications Specialist 1 classification are required to progress on to dispatch training and usually advance to the second level within eighteen months.Communication Specialists may earn up to an additional 20% premium pay (depending on qualifications) after three years of employment.Union Representation: Eugene Police Employees' Association (EPEA)Work Location: Central Lane 911 Communications Center, 1735 W 2nd Ave. Eugene, OR 97402, USASchedule: To accommodate the emergency services needs for such a large population, Central Lane 911 operates 24 hours a day, 7 days a week, 365 days a year. That means working nights, weekends, and holidays. The workweek consists of four 10-hour shifts with three days off. The shifts look like this:Early Days 7:00 a.m. - 5:00 p.m.Late Days 11:45 a.m. - 9:45 p.m.Early Nights 4:45 p.m. - 2:45 a.m.Late Nights 9:30 p.m. - 7:30 a.m.Benefits: The City of Eugene offers robust and competitive benefits. For more info, click the Benefits Tab, or visit this summary page as well as this benefits package page.Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.Living & Working in Eugene: For more information on living in Eugene, how the City of Eugene operates, and more, visit this page.