Job Details

You'll evaluate calls led by Customer Success Managers, both proactive and reactive, using our Quality rubrics.You'll spot recurring gaps in communication or process and recommend coaching and training improvements.What You'll Do:Listen to and score Customer Success calls focused on retention.Share clear trends and coaching opportunities with Success leadership based on rubric scores.Guide enablement and training for the CSM team based on what you hear on calls.What We're Looking For:Detail-oriented, empathetic, and know what a great customer interaction sounds like.Experience in QA or customer success, with strong feedback and analytical skills.Comfortable working cross-functionally and motivated to audit as many calls as possible each month.Pay and Benefits:Estimated base salary: $30,000 USD converted to local currency.Comprehensive health coverage, remote-first workplace, unlimited PTO, and other perks.Owner Owner is the AI-native system that helps local business owners succeed, starting with restaurants, by powering their website, online ordering, CRM, and POS. The team is in the low hundreds, remote-first and global, with top talent from leading SMB software companies.#J-18808-Ljbffr